FAQ
PLACING AN ORDER
When you submit an order, you are offering to purchase products from us at the prices indicated on the Website.
All orders for products from the website must be placed using the shopping basket.
Once you are ready to submit the order, you will be taken to a secure website operated by our provider of on-line payment facilities where you can enter your payment information.
If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are dispatched.
PRICES AND PAYMENT
Prices for products are quoted on our website. We regularly check prices but the website contains a large number of products and despite our best efforts, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of the order process so that a product’s correct price will be stated at the point when you are asked to make payment.
We reserve the right to change prices for products at any time, these changes will not affect orders which have already been placed.
The prices on the website include all taxes, including VAT (where applicable).
Payment must be made in British pounds (sterling) upon the submission of your order. We may withhold the products and/or cancel the contract between us if payment is not received from you in full in cleared funds.